Please Folks, When Inquiring About Purchasing Multiple Items Or
Obtaining Custom Size Quotes,
Please Give Us As Much Information As Possible.
We Will Need To Know The Item Style, Quantity And Custom Dimensions You Would Like, (If Any).
We Will Also Need Your Zip Code, To Accurately Calculate Your Shipping Charges.
What if I want to charge my items to my credit card?
A.
We gladly accept credit cards, ATM cards, eChecks & Debt cards through our Secure servers at Mal's E Commerce.
At CHECK OUT we use the industry standard encryption protocol
known as Secure Socket Layer (SSL)
for your transaction and you can rest assured that the highest regard to the security of your information is in place.
Q.
Can I send a personal check or money order?
A.
We currently accept personal checks, money orders and cashier's checks.
If Paying By Check or Money Order Please Proceed to Check Out And Simply
Choose The Check or Money Order Options To Order.
Please Make Payments Payable To:
Your Item/s will be built and shipped to you as soon as your payment clears.
Please note that personal checks must clear the bank prior to shipping merchandise.
(Usually about ten days)...
PLEASE DO NOT SEND CASH
Q.
How long after I order an item will it take to arrive?
A.
Your order will be built and shipped after your payment has cleared the bank or been verified through one of the secure online payment services we use.
Please allow 10 to 14 business days for delivery.
(Usually with-in 10 days but never more than 14).
Please Note: Custom orders may take a bit longer, depending on the scope of the project.
ALL SALES ARE FINAL ON CUSTOM ORDERS.
We view all transactions / orders as Top Priority.
However, orders paying with personal checks can expect delays in delivery due to checks having to clear the bank (usually 10 to 14 days after receipt of payment).
Q.
Is my shipment
insured?
A.
All shipments are insured either through carrier or our own insurance.
Please Click Here to E Mail us to let us know about your claim.
Note: At our option we will either have you file a claim with the carrier or have you send your unit back to us for a replacement unit. If we opt to have you send your unit back to us we will reimburse your shipping charges incurred to send the unit back to us.
Q.
What method of shipping is used?
A.
Presently, we are using the United States Post Office, as they have the most cost effective & reliable methods to ship items through-out the United States.
Q.
Why do you need my phone number?
A.
We need your phone number for shipping.
Some times carriers need to call for directions
and / or make contact with you to schedule drop off or pick up.
We do NOT SELL or RENT this information and we would only call you if there was a problem with your order and we could not reach you via email.
Q.
Are prices reduced for multiple purchases?
A.
Prices are reduced for multiple item purchases, and automatically calculated at "Check Out".
Q.
Can I Return The Item?
A.
Yes, if you receive an item that is defective you may return it for a replacement.
Please read our Return Policy for more information.
Q.
Can I Have My New Rack Painted Or Stained?
A.
We don't routinely pre-stain or paint our products.
One concern is that we cannot ensure that any color paint or stain that
we would apply to your new rack would in fact, match your decor. Obviously it would not be possible
to match up a particular color unless we were at your location.
For more information please Click Here.
We hope that we've been helpful in answering your questions.
If you have any further questions or comments please feel free to
drop us a line.
